How to Book
Appointments can be booked via our online booking system or in the salon, these are the only ways we take bookings. If you send a DM via social media, you’ll be redirected straight to our website, where you can book online 24/7.
A 50% non-refundable booking fee is taken at the time of booking.
Booking Approval Your booking will be confirmed once we’ve had a chance to check the timings are correct for your chosen service and once your completed consultation form has been completed and returned to us.
Booking Confirmation You’ll receive confirmation of your appointment by email, using the details provided at the time of booking, so please do double-check these are correct.
Reminders An automated email reminder is sent to the number and email address provided, 24 hours ahead of your appointment. This is a courtesy but it is down to you to remember when your appointment is.
Cancellations Your appointments and wellbeing matter to us. If you need to cancel, we kindly ask for at least 48 hours’ notice (48hrs notice or more and you can move your appointment and the deposit) Less than 48hrs and your deposit is lost and an new one need to be paid to secure another appointment.
Cancellations or reschedules made with less than 24 hours’ notice will incur a cancellation fee equal to 100% of the reserved service, a payment link will be sent.
No new appointments will be accepted until the balance has been paid.
Late Arrivals We’re unable to extend appointment times or adjust pricing for late arrivals, so please do aim to arrive on time. If you’re more than 10 minutes late, we may not be able to accommodate your appointment, and the full appointment fee will apply. We will not run over to accommodate you and make the client after you late.
Payments Full payment is required either at the end of your appointment or in full beforehand via our online booking system.
Change of Mind We’re unable to offer price adjustments or refunds for a change of mind payment is required for the service originally booked. If you wish to change anything we require 48 hours notice.
Right to Refuse Waxx reserves the right to refuse service at any time, for any reason, including frequent cancellations, lateness, improper conduct or failure to follow our business policies.
Inclusivity Waxx welcomes and respects everyone Male, female, gender fluid, LGBTQ+, people of all ages, abilities, backgroundsnand religions. Hate speech or improper behaviour towards anyone will not be tolerated. We ask for respect, compassion and kindness from everyone within our space.
